The Good, the Bad and the Ugly
Your new client is verging on ‘Hoarder’ what do you do?
You know that difficult feeling when you enter a new listing and you recognize that your client is verging on ‘hoarder’. Not only are you trying to take in all the clutter but there is a kaleidoscope of colour on the walls, every room has a new theme, and your mind begins to spin.
Alarm bells go off, how to approach the subject of clean-up without damaging their feelings when it comes to their eclectic knick-knack cluttered-up home.
You say, “So, I see you like to collect?”
Client “Oh, yes, I love having people in to show off things that I’ve picked up over the years, everything has an interesting story behind it” As she takes your hand and leads you towards a tea-cart filled with porcelain fish.
You know the subject of decluttering and home staging is not necessarily an easy subject to broach but now you know it’s going to be a challenge for them, emotionally. You suddenly imagine them breaking down in tears when you tell them that, that statue of David ‘lamp’, wearing a tutu, has to go.
Here are 5 tips to easing the blow:
The Good the Bad and the Ugly and 2 more steps!
- 1) The Good: Make sure to compliment their surroundings first, point out the good, the positives before you narrow in on the negatives.
- 2) The Bad: Remind them that not all potential buyers are cut from the same cloth, not everyone would appreciate their sense of décor no matter how interesting it may be and that’s too bad.
- 3) The Ugly: Let them know that since not all potential buyers see things the way they do you make it a point of returning to a clean, neutral palette allowing new potential buyers the opportunity to decorate the home with their own imaginations. ‘Ugly’, well it’s all in the eye of the beholder but you may have potential buyers using that exact word to describe a home with too much clutter.
- 4) Cushion the blow: Make sure your new client understands that this is standard practice in the industry and bears no reflection on their personal sense of décor.
- 5) Get’er’Done: Now point out what needs to get packed up/painted/repaired and put away and or hire an organizer/stager to take care of the job asap! *Make sure all of this is done before the photographer gets in there.
In the end you most likely spared their feelings and you raised your chances of finding a buyer by tenfold.
Now to quote from the movie “The Good, the Bad and the Ugly”
Blondie: "Two hundred thousand dollars is a lot of money. We're gonna have to earn it."
Good things will come after the hard work is done!